Refunds & Returns

At ZivoraCommerce.com, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Period

We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Personal care or hygiene products (if opened)
  • Customized or personalized items

4. Return Process

To initiate a return, please contact us at Info@zivoracommerce.com with:

  • Your order number
  • Reason for return

Once your return is approved, we will provide instructions on how and where to send your item.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost return packages

6. Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method within 5–10 business days

Please note that shipping charges are non-refundable unless the return is due to our error.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at Info@zivoracommerce.com.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company (processing times may vary)
  • Contact your bank

If you still have not received your refund, please contact us.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order details. We will resolve the issue promptly.

10. Contact Information

For any return or refund-related questions, contact us:

Zivora Commerce LLC
8646 Enoch Pratt Dr
Ellicott City, MD 21043
Email: Info@zivoracommerce.com