Shipping Policy

Thank you for shopping with ZivoraCommerce.com. This Shipping Policy outlines how Zivora Commerce LLC processes and delivers orders.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment is received.
  • Orders are not processed or shipped on weekends or holidays.
  • You will receive a confirmation email once your order has been placed and another notification once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges and delivery times are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Domestic (USA): 3–7 business days
  • International: 7–21 business days

Delivery delays may occasionally occur due to factors beyond our control.

3. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. Tracking information may take up to 24–48 hours to update.

4. International Shipping

We ship worldwide. Please note:

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • Delivery times may vary depending on customs clearance processes.

5. Incorrect Shipping Information

Zivora Commerce LLC is not responsible for orders shipped to incorrectly provided addresses. Please ensure all shipping details are accurate before placing your order.

6. Lost or Stolen Packages

We are not liable for lost or stolen packages confirmed as delivered by the carrier. If you experience an issue, please contact the shipping carrier directly.

7. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at Info@zivoracommerce.com with:

  • Your order number
  • Photos of the damaged item(s) and packaging

We will work with you to resolve the issue promptly.

8. Shipping Restrictions

Certain products may have shipping restrictions depending on the destination country. If your order cannot be shipped, we will notify you and issue a refund if necessary.

9. Contact Information

For any shipping-related inquiries, please contact us:

Zivora Commerce LLC
8646 Enoch Pratt Dr
Ellicott City, MD 21043
Email: Info@zivoracommerce.com